Terms of service.
these conditions Hooks Renovations is referred to as the Company and the person(s) signing the contract overleaf is referred to as the Customer
The company retains full control of the production and installation of the product. The customer agrees that the company may make minor modifications to the specifications for the materials and to the design of the installation at its discretion. The company need not tell the customer that it has done this, If a major modification is necessary, the Company will inform the Customer and agree the matter with them. The customer should not unreasonably withhold or delay consent to reasonably required modifications
If for any reason beyond the Company’s reasonable control, The company is unable to supply an item or part of the order the Company will notify the Customer. With the agreement of the Customer, the Company will replace the item with an item of the same standard or value.
The Company shall not be liable for delays for any reason whatsoever beyond reasonable control of the company, including, without prejudice to the generality of the foregoing, inclement weather or unreasonable site conditions, proceedings taken or threatened by other disputes with third parties, delay by other contractors or workmen or tradesmen engaged or nominated by the Customer not referred to by the quotation, authorised extra or additional items being added to the contract, any local combination of workmen, strike or lockout difficulty in obtaining suitable materials, the Company shall not be liable to the Customer for the delay in the completion of the work and a fair and reasonable extension of time for such completion, at least of the period of delay, shall be allowed by the Customer.
The Customer will also do all that they reasonably can to enable delivery of and/or installation to take place on the given date. In the case of unforeseen circumstances beyond the reasonable control of the Customer, the Customer will contact the Company and agree to an alternative date
The Customer agrees that if the structure, condition or and suitability of the premises for the installation is, for a structural or technical difficulty, impractical, the Company may terminate the contract. If the Company terminates the contract under these conditions then any deposit paid will be refunded, However, the Company will not make to the Customer any payment for loss the Customer may suffer
The Company does all it can reasonably can to ensure the price quoted at the time of the contract is correct, It is recognised that the products are made to measure. The Company will arrange for a technical surveyor to visit the Customer’s premises for the purposes of measurement and survey the premises, plumbing, drainage and other services. If following such survey, it becomes apparent that the installation has been under priced for a technical reason beyond the reasonable expectation of the original price, then the Company will forthwith and inform the Customer and both parties will attempt to agree to a revised price for the installation. In the even that a new price cannot be agreed then either part is entitled to terminate the contract where upon any monies will be repaid in full. In circumstances where the incorrect pricing has resulted from an error in information provided by the Customer to the Company with regard to the premises where the kitchen/bathroom is to be installed, and in particular to the services and drainage available to that premises, and termination of the contract has occurred in accordance with the clause, then the Company will not make to the Customer any further payment for any loss the Customer may suffer. However, any deposit paid by the Customer will be repaid in full.
It is our responsibility to supply you with goods that meet your consumer rights. if you have any concerns that we may not have our legal locations please contact us
. You will be sent an invoice for payment within seven days of installation completion. Failure to make payment within specific time periods as outlined within the quotation and/or the Terms and Conditions will instigate legal proceedings to commence. These will carried by a registered Legal firm and all proceedings will be governed in accordance with English Law.
The Customer is advised and accepts that the installation may cause damage to decoration. This will be the customers responsibility and is not included in the price on this Pacific to set out otherwise overlays for the avoidance of doubt this provision does not exclude the companies responsibility to any damages which are beyond what is commensurate with the fitting of the bathroom in the usual way (for example: damage to other areas of the premises where the products/ appliances are not being fitted)
The customer agrees that there will be an available supply of water gas and electricity on the premises for the purpose of carrying out the installation and such services will be supplied at no cost to the Company
On delivery or collection the risk of any loss or damage to the furniture or units becomes that of the Customer
The customer agrees to give access to the premises for the purpose of a delivery and/or installation or subsequent visits that may be necessary for the completion of the installation.
The company will leave the premises in a clean and tidy condition
Although the company may be prepared to agree to certain changes to the original terms of the contract this will be on the understanding that it does not infringe the companies rights under the contract and it does not prevent the company from exercising those rights in the future. No contractual changes shall be made unless authorised by the director of the company
The order is subject to survey by the company
The company cannot be held responsible for any unforeseen works needed to be carried out to complete the installation this may add extra cost to the final balance
Works and Materials A)the company guarantees for a period of 12 months the high quality of the workmanship and materials used in their installations and their suitability, where incorporated in the schedule of works B) no guarantee is transferable the guarantee comes into force immediately the installation is completed provided the full price has been paid, the guarantee will be made void if the full price is not paid on the due date. This does not affect your statutory rights by law
Payment of the sum of money specified in the contract shall be immediately due upon completion of the installation, payments may be made by cash, cheque, debit/credit card, BACS transfer or by satisfaction note if paying by finance methods arranged by the Company. Cheques shall be made payable to the Company and cheques or cash handed to the credited agent or representative but in any case the Customer must retain a copy of the Contract with the payment indicated and receipted by the person whom the cheque or cash is handed. The customer will not legally own the products and appliances until all the monies are due to the Company by the Customer under any contract are paid, the goods do not become the Customer until the Customer has paid for them in full and until such time the Customer shall keep the goods in good repair condition and properly protected and insured
In the event of a customer failing to make payment as required by these conditions the company shall be entitled to cancel any discount given and the full amount shall become due
The company reserves the right to change interest as 2.5% per month on any balance remaining outstanding after the contract is completed
The customer has the right to cancel this contract within 14 days of signing by returning the completed cancellation form to the companies address if the Customer wishes to cancel the contract outside of the 14 day period the Customer will be subject to cancellation fee (typically 10% of the contract price) at the companies discretion depending on the size of the installation to cover costs accrued up to that point. if the customer wants the work to begin within and the cancellation period the company requires conformation made in writing and signed by the party to be bound. If the contract is cancelled after work has began Then the Customer is required to pay the Company reasonable costs of the service that they have provided/delivered on the time of cancellation.
All deposits made payable to the company are refundable only upon cancellation within 14 days of receiving the cancellation notification using the same method as original payment.
The price as set out in order includes VAT at the rate prevailing on the date the order was signed if the VAT rate increases between that day and the day at the works are carried out the price will be increased to reflect such increase
In the event of any alleged minor defects the customer shall not be entitled to withhold more than 5% or £250 (whichever is greater) of the balance due.
Where an order includes customised items these items will be non-refundable once the order is placed with us, and should you cancel your order with us the cost of any custom items shall still be payable in full. Where a previously accepted order is cancelled with less than 7 days notice we reserve the right to still invoice you for any items that are priced at £500 or greater.
Callbacks, Should you feel there is an issue with our work, then we will be very happy to return and rectify it at no cost. However, should we return to site for a call back, but the problem be unrelated to the work carried out by Hooks renovations, then charges could be applied. With a rate of £64.99 for call out plus hourly rate of £32.50 an hour.
The Company will take all reasonable care to carry out the installation. However, you accept that the installation including removing or destroying existing fixtures or fittings may cause damage to your decorations and fittings in your home. This provision does not exclude the company’s responsibility for damage, which is beyond which is reasonably commensurate with the installation. It is anticipated that certain areas in your home may need redecoration following completion of the installation. This will be your responsibility and is not included in the price.
All of our estimates and quotations are free and without obligation.